Terms and Conditions

Clutch Direct Warranty Terms

Clutch Direct warrants that all products sold are free from defects in material and workmanship. Each product is warranted against defects in material or workmanship that cause the product to perform below reasonable expectations

Clutch Direct will, at its sole option, repair or replace any products supplied by it which are found to be defective in either materials or workmanship providing that Clutch Direct is actually notified in writing from the customer of the alleged defect for a period of 2 years commencing on the date of purchase.

Warranty Exclusions

Clutch Direct is not a mechanical workshop. We do not warrant the installation work of third party mechanical businesses installing our products.

Please ensure you order the correct parts. Return of a product in an un-used condition will attract a 17.5% restock fee, where Clutch Direct is not at fault.

The above warranty will not apply where;

1) The product has not been correctly installed, or evidence of misuse or negligence are evident.

2) The product has been modified without prior approval.

3) The product is used beyond the expectations of the original vehicle manufacturer.

4) The product is no longer required or incorrectly chosen by the customer.

Return Process

As per Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. You may choose to request a return or exchange if the item has a major problem which prevents it being used for its designed purpose. If the system has been used on the car and is therefore able to be used for it's designed purpose, it cannot be returned, so ensure fitment is correct prior to operating the car with the system installed.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If an incorrect item was sold and/or shipped, or the incorrect price charged, we reserve the right to cancel the order. 

The responsibility for the return of the item lies with the customer. We hold no responsibility for items which are lost or damaged in return transit. Refunds will only be approved for items which return in resalable condition. 

For orders cancelled prior to dispatch an admin processing fee of 7.5% is applicable. 

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you may request a return or exchange.

The approval of returns shall be determined by Clutch Direct as to whether the components are repaired or replaced.

No Products are to be returned to Clutch Direct without its written consent – all return requests should be directed to sales@clutchdirect.co.nz All return postage costs are responsibility of the purchaser.

Liability for additional costs

Clutch Direct shall not be liable for any expense incurred by the customer in order to remedy any defect in its products. Clutch Direct will not cover removal or postage costs required to give effect to this warranty.

Product Indemnity

The customer agrees to indemnify Clutch Direct from and against any loss, injury or damage, to person or property, that extends beyond the warranties set forth above, whether the claims against Clutch Direct or the damages are incidental or consequential.

Legality of modifications: Rules and regulations for light vehicles vary from state to state. Please research these regulations in your jurisdiction before undertaking modifications to your car.